Shipping policy

Shipping Policy

Where we ship

We ship to addresses in the United States. We do not currently ship internationally.

Processing time

Orders ship within 1 to 2 business days. Orders placed on weekends or holidays are processed the next business day.

Shipping rates and delivery times

Standard shipping is free on all U.S. orders over $49. Standard orders typically arrive within 5 to 7 business days after shipping.

Expedited shipping is available at checkout for faster delivery. The rate is shown at checkout before you pay.

Delivery times are estimates and are not guaranteed. Carrier delays, weather and peak periods can affect arrival dates.

Order tracking

You will receive an email with a tracking number as soon as your order ships. If your order contains more than one item, the items may ship in separate boxes and arrive on different days.

Changes and cancellations

Because we ship quickly, we can only change or cancel an order before it has been processed. Email [email protected] as soon as possible with your order number and we will do our best to help.

Incorrect or undeliverable addresses

Please check your shipping address before placing your order. We are not responsible for orders delivered to an address entered incorrectly at checkout. If a package is returned to us as undeliverable, we will contact you to arrange reshipment.

Damaged, missing or lost packages

If your order arrives damaged or defective, email [email protected] right away with your order number and photos of the item and packaging. We will arrange a replacement or refund at no cost to you.

If tracking shows your order as delivered and you have not received it, or it has not arrived within 10 business days of shipping, contact us and we will work with the carrier to resolve it.

Returns

Items can be returned within 30 days. See our Refund Policy for details, or start a return at kinderkraft.loopreturns.com.