Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to start a return: visit our returns portal at kinderkraft.loopreturns.com and enter your order number and shipping ZIP code. The portal gives you a prepaid return shipping label right away, already addressed to the correct return center. Items sent back to us without first requesting a return through the portal will not be accepted.

You can always contact us for any return question at [email protected].

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Gift cards cannot be returned. Every other item can be returned within 30 days, as long as it meets the conditions above. Please get in touch if you have any questions about your specific item.

Exchanges
Want a different color or model? Choose an exchange in our returns portal and select the replacement you'd like. We'll ship it as soon as your return is on its way back to us.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at [email protected].